Access important call data through the use of our Call Logs feature, which is included for free in every business plan that we offer. Call Logs allows you to view vital data concerning both the daily inbound and outbound calls your business receives. You can customize each report on your companies call activity, and view detailed information concerning your call records by simply logging into your administrator account.
Why You Need Call Logs
With Call Logs, Cebod Telecom allows you to access important data that helps you forecast your company’s costs and track your productivity. Use it to learn more about your customer demographics and find out who your employees are calling in order to help you track company expenses, transactions, as well as billing information. With Call Logs, you can keep track of a whole host of important business data right at the touch of a button.
How to Use Call Logs?
To view your company’s call data, simply set a start date and end date for your query, in the Call Logs menu. Then run the report and convert it into a PDF or export it into Excel. The data is ready to print for your files.
If you need to access daily call data, simply set a start time and end time for the date that you select. You can even customize the report by specifying whether you want to review inbound, outbound calls and the type of call, such as voice or fax. It’s that easy!
Cebold’s Call Log benefits don’t just end at allowing you to run and review a report. With it you can:
- Share call log information with authorized users through email
- Listen to recorded phone calls through downloading and playback
- Schedule call log reports to be automatically delivered to your email on a daily, weekly, or monthly basis
- Return any calls or messages as reviewed in the report
Never lose track of your call data again. Call Logs store your company’s inbound and outbound call records for up to 3 years for you to review, and you have direct access to your voicemails and fax information for up to 3 month in your online account. Every call is date and time stamped. Use this information to help gauge the growing needs of your business, enhance employee training, and ensure that your customer needs are being met.