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Feature

 

Call Recording

Record employees incoming and outgoing calls, listen to them, or download them

Tune back to a past call with business phone service call recording feature

Manage your call recording in your Cebod Telecom online account. Choose to record all calls, only incoming calls, all outgoing calls or, record custom calls.

 

Frequently Asked Questions

How to record phone calls using business phone service?

Each state follows certain laws and regulations for call recording. Prior to recording a call please review the Federal and State laws for call recording.  Enable call recording on your Cebod Telecom web portal account. For incoming calls, manually press *2 from your phone while in call to record  phone conversation for free.  You can also record all outgoing calls or set up call recording for specific phone numbers and devices.

 

 

How can I access call recording?

Call recordings are stored free of charge in your online account in MP3 files. Review call logs, listen to call recording for training purpose, download or delete them.

 

What are the charge for call recording feature?

Call recording for all incoming and outgoing calls is offered free of charge. Never pay extra for any basic or advanced phone features while using Cebod Telecom business phone systems.

Can you set up automatic call recording?

Esy set up for manual or automatic recordings with  just a few clicks for one phone number or multiple users. Set up automatic recording for incoming calls to specific departments or extension. Download or delete call records as needed.

 

Can you download call recordings?

Easy set up for manual or automatic recordings with  just a few clicks for one phone number or multiple users. Set up automatic recording for incoming calls to specific departments or extension. Download or delete call records as needed.

 

Do you offer custom announcements for call recording?

Use default or custom message for call recording.  An announcement will be played before automatic recording begins to ensure that callers have given consent for lawful recording. 

 

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