Record employees incoming and outgoing calls, listen to them, or download them
Tune back to a past call with business phone service call recording feature
Call recording is a telecommunications feature that allows users to record phone conversations. This feature can be useful for a variety of purposes, including customer service training, legal and compliance purposes, and quality assurance.
When call recording is enabled, both incoming and outgoing calls can be recorded and saved for later review. The recorded conversations can be stored in a variety of formats, such as digital audio files or cloud-based storage, depending on the specific configuration of the system.
Some call recording features also allow users to annotate or tag recordings for easier searching and organization, and to set up automatic recording triggers for specific phone numbers or keywords. However, it is important to note that call recording is subject to legal regulations in some jurisdictions, and users should ensure that they are complying with any relevant laws and regulations regarding call recording.
Overall, call recording can be a valuable feature for businesses and organizations looking to improve customer service, comply with legal requirements, or monitor and improve the quality of their communications.