Transfer incoming call to any extension, department or device
With Call Transfer, Attendant Every Incoming Call
Aside from being able to transfer calls with or without answering, you can also choose between warm and blind transferring. If you are transferring the call to other agents or other departments, this information can help you determine which will be best for each level of service and each department.
Benefits of Call Transfer
24/7 Customer Support
Have your employees working remotely or at a different place? You need not disconnect customer calls or deny answering. Simply transfer the call to the dedicated phone number and assure optimal services to your customer.
In simple terms, call transfer is one feature that gives you the ease and the flexibility to route calls to the right agent. The attendant may or may not be in the same building. And that is what call transfer does for you and your business. With this feature, you can assure the customers get round the clock support and assistance.
Type of Call Transfer
Blind Transfer- Its and automated approach and happens within a blink of an eye. Press *1 followed by extension or any phone number
Warm or attendant transfer takes the customer on account, keeping him in the loop when the call is being transferred. Either way, it is a win-win for all.
- Attended Transfer to internal extension number- Press *4 followed by an extension number
- Attended Transfer to external number- Press*7 followed by the phone number.
Usefulness of Call Transfer
- Eliminates the need for external setup
- Help organizations manage and monitor inbound calls
- Reduce the wait time of the customers, directing their call to the right agent
- Ensures end to end business connectivity and 24/7 continuity
- Simplifies interaction and communication between customer executives and end-users
At times, it so happens that customers connect to a different department. Instead of instructing them to dial a different extension and disconnecting the call, call transfer enables redirecting the call to the right agent, facilitating customer trust.
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