Time Based Routing

Route your calls based on time. For example, if a customer in East Coast calls outside office hour times, and the staff have already left for home, you can forward the call to your office at West Coast, which is still open.

Let’s look at the options available with Time Based Routing set up:

• You can set up your IVR based on time
• All calls after office hours can be forwarded to voicemail
• All calls can be routed to various office locations based on time
• The calls can be forwarded to your personal mobile phone after specified time

The biggest advantage of time based routing is that your business phone is capable of handling calls automatically. This leads to greater client satisfaction.