Cebod Telecom https://www.cebodtelecom.com Internet Phone System for Business with all premium features . Tue, 19 Mar 2019 17:28:09 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.8 What Music on Hold Should I Choose? https://www.cebodtelecom.com/choose-music-on-hold/ Mon, 18 Mar 2019 21:30:27 +0000 https://www.cebodtelecom.com/?p=17177 The post What Music on Hold Should I Choose? appeared first on Cebod Telecom.

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What Music on Hold Should I Choose?

 

Setting up the music on hold feature for your business phone service is hardly the most glamorous part of readying your business for facing clients.

But it’s necessary for presenting a professional face to anyone who gets in touch with you.

We’re going to discuss the business of custom music on hold and how you should choose the best hold music for your business.

 

Why Should You Pay Extra for a Music on Hold Feature?

The simple fact is that businesses big and small can’t deal with every caller immediately.

There could be other callers, or it may take some time to look up some information or ask for further information from a manager.

Music when you’re on hold will change the way time is perceived. It makes the time pass faster and it ensures that the person doesn’t feel like they’re lost or forgotten.

There are several studies that reveal that people are less likely to hang up if they’re listening to some music when they’re on hold.

These days business phone service providers like Cebod Telecom does not charge extra for music on hold  or custom greetings feature.  They understand that every business needs it customers to be comforted while they waiting on the phone.

 

What Type of Music Should You Choose for Hold Music?

There’s nothing stopping you from blasting heavy metal down the phone, if you’re so inclined.

That’s not to say it’s a good idea, but you can choose any music you like.

However, 99% of businesses will choose three types of music for their business phone service:

  1. Pop
  2. Classic
  3. Muzak

Pop is more expensive because of licensing. Classical may encourage younger callers to hang up. That’s why Muzak should be your music type of choice.

Muzak is the type of music that people would most describe as a generic orchestral arrangement that could come from any genre.

Sound boring? Studies have shown it’s the most effective type of music because it’s what people expect when they’re put on hold. It’s the one type of music that can reliably satisfy multiple generations.

 

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Opt for More Complex Music

Have you ever waited on hold and felt like you’re listening to the same bars repeatedly?

It makes the average caller sleepy, bored, and more likely to hang up. Imagine your favorite song, but only the two lines are played on repeat.

That’s why you should choose more complex tracks. This is more likely to hold the person’s attention and prevent them from hanging up.

 

Should a Message Be Included?

For the most part, no you shouldn’t keep repeating a message throughout the time a person is on hold. First, nobody is buying your lame apology and your disingenuous proclamations about how much you value the person’s time.

It also comes with the problem of interrupting your custom music on hold. So, it makes callers believe that the wait is over, only to then disappoint them by starting again.  Include a message at the start of the hold period or at the end of the hold period. Don’t interrupt your music on hold feature.

Switch Out Your Music Every So Often

Depending on your business, the same caller might find themselves on hold multiple times per year. You don’t want them to have to go through the same process too many times, or you risk annoying your callers.

Instead, you might want to switch out your music a few times a year. With a professional business phone service, this can happen in a matter of minutes.

A popular recommendation is to choose holiday periods to change your music. Opting for something that suits the season will keep callers interested and stop them from giving up.

 

How Should You Brand Your Business Through Custom Music on Hold?

Branding with on hold music might not be something you’ve considered before, but you can make it work. Let’s look at an example:

Business A decides that it needs some new custom music on hold. But instead of going with something generic and widespread they decide to have a short piece of music commissioned. It’s nowhere near as expensive as many people think.

That piece of music is unique. It hits all the right notes. And it improves caller retention rates when the on-hold feature is used.

Most business phone services can handle integrating customized music, so it shouldn’t be a problem for you to take advantage of this. It’s even possible to make subtle musical changes to existing tracks to give it a unique twist.

There are no limits regarding the custom music you can take advantage of.

 

Last Word – Make Sure You Use Analytics to Test Your Music

You need to make sure that you test the effectiveness of your on-hold music like you would test anything else. Keep monitoring the caller retention rates and get feedback from willing customers.

It’s the only way to make sure that you’re making the right decision for your business.

Have you chosen your on-hold music yet? Call us and we can help you with that.

 

What is Business Phone Service?

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Tips to Help you Choose between Static and Dynamic IP https://www.cebodtelecom.com/tips-help-choose-static-dynamic-ip/ Mon, 04 Mar 2019 00:00:04 +0000 http://www.cebodtelecom.com/?p=16232 The post Tips to Help you Choose between Static and Dynamic IP appeared first on Cebod Telecom.

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Tips to Help you Choose between Static and Dynamic IP

The term IP address refers to a series of numbers responsible for the internal communication between different devices.

Though many businesses do not pay much attention to IP addresses while designing their internet strategy. But there is no denying the fact that they can play an extremely important role in ensuring effective communication in any modern-day organization.

Based on your needs and preferences, selection of a dynamic or static IP address may significantly affect your business objectives and the type of technology that should be implemented to achieve those objectives.

IP Address Explained:

IP address or Internet Protocol (IP) address is defined as a unique number assigned to all devices that are connected to a given internet network. It is used for the identification of all devices across an internet network and helps them communicate.

In most of the cases, IP addresses comprise of four different number series with periods to break them up.

As mentioned earlier, dynamic and static are the two different types of IP addresses. A static IP address remains the same over a period of time. On the other hand, a dynamic IP address undergoes periodical changes. Both types have their own share of pros and cons and the correct choice for your business will be determined by your specific business requirements.

Advantages and Disadvantages of Static IP addresses:

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What is Business Phone Service?

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Can I Use My Existing Phone Number if I switch to VoIP? https://www.cebodtelecom.com/can-use-existing-phone-number-switch-voip/ Tue, 26 Feb 2019 00:00:36 +0000 http://www.cebodtelecom.com/?p=14846 The post Can I Use My Existing Phone Number if I switch to VoIP? appeared first on Cebod Telecom.

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Can I Use My Existing Phone Number if I switch to VoIP?

Most of the offices tend to use the same phone number for many years. As a result, this phone number often becomes the identity their business. This is why most of the companies are not willing to abandon their old phone numbers while switching to VoIP. Fortunately, it is possible to continue using the same existing phone number while switching over to a VoIP phone service.

The feature that allows users to retain their old phone number even after a change in service provider is called portability.

 

What is Portability?

The Federal Communications Commission, an independent body that regulates television, wires, radio, cable, and satellite communication in the US, requires all US-based VoIP service providers to offer number portability. Most of the VoIP service providers now offer this facility for free.

 

How much does it cost to port phone numbers to a VOIP phone service provider?

However, it is important to note certain things while porting a number from a traditional or VoIP service provider to another VoIP service . Though porting is always possible, some service providers may charge for porting the existing number. On the other hand, there are companies like Cebod Telecom that offer free porting facility to all their customers.

 

Business is moving to a new location, can we keep the same phone number?

Number porting is not possible for the traditional phone numbers when shifting to a new location because this will result in a change in the area code. With VOIP, you can move business from New York to Chicago and still keep existing phone number with New York area code.

 

About Cebod Telecom phone service

Cebod Telecom provide its customers with preconfigured VOIP phones and once the phone numbers are  ported, phone service starts working without any additional configuration.  There is zero downtime when switching to them. In case of emergency, Cebod Telecom can also provide with temporary phone numbers until the porting process from the previous business phone service vendor is completed

 

 

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The post Can I Use My Existing Phone Number if I switch to VoIP? appeared first on Cebod Telecom.

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7 Things to Consider Before Setting Up a Small Business VOIP https://www.cebodtelecom.com/small-business-voip/ Mon, 25 Feb 2019 00:34:32 +0000 https://www.cebodtelecom.com/?p=16267 Are you struggling with the question, whether you get VOIP for office or not? Is it useful for your small business? Read the article to get more insight.

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7 Things to Consider Before Setting Up a Small Business VOIP Phone Service

Voice Over IP (VOIP) is the backbone of business communication today. The end of the analog phone line is finally here. Despite that, only 36% of American businesses are currently using VOIP phone service. The majority of these are larger businesses.

But small businesses are able to take advantage of VOIP phone systems. They have to if they want an affordable, streamlined business communication system.

So let’s take a look at the things a small business has to consider before setting up this system.

How Much is this Going to Cost?

The biggest consideration is cost. Like with anything new, it’s common for small business owners to believe that upgrading their communications systems like this is expensive.

But one study revealed that companies can save $35 per month by making the switch to VOIP. So by switching from an old style method of communication you can get a better service and save money.

The key to saving money is making sure that you’re choosing a voip phone service provider that offers you the service you need without compromising on quality.

We’re not going to offer recommendations here, but we do advise you to contact Cebod Telecom for a free quote and compare its pricing with other providers.

Why Your Internet Connection is so Important?

One of the biggest tech mistakes made by business is trying to set up a new VOIP phone system without checking their Internet connections.

The reason why this voip system is cheaper than traditional options is that it uses your Internet connection, rather than anything separate.

Without a strong, reliable Internet connection it’s pointless to install this system. If you need to switch Internet providers, now has never been a better time.

What Image Do You Want to Project?

VOIP business phone service is special because it can create a certain image for a business. It’s quite possible to project an image of a bigger company by simply personalizing your system in the right way.

For example, you can connect to a personal employee or reroute calls through a formal greeting and a transfer to the relevant ‘department’ using the VOIP Phone features.

It might sound silly to an outsider, but crafting an image is important for netting a certain type of client. Keep this in mind when setting up your new VOIP infrastructure.

Do You Have the Right Headsets?

Don’t just think about the infrastructure. Consider how your employees are going to use it. Most Voip phone service providers of these services will have a number of options regarding headsets. Go out of your way to look over the various options.

You can have desk phones, links to the conference room, handsfree headsets, and more. Remember that the industry standard is to answer at least 80% of calls within 30 seconds. Have the tools to support this target.

Think about the needs of your company and your employees. Ask them what they would prefer before making a decision.

Do Employees Have the Right Training?

In spite of the rise of this technology, small businesses can’t assume that their teams are going to know how to use it. Are you going to learn about the system first before teaching it to everyone else?

That’s likely not practical. You should make sure that your new provider has a suitable training program. Most reputable providers will offer a training session immediately after installation to show employees how to use it.

The Right Support

Additionally, you should have a point of contact should you have problems with your system or you need to ask any questions.

Will they reply in good time? If you have an urgent problem you shouldn’t have to resort to asking Google how to solve it. This wastes a lot of time and causes a lot of damage to your day to day business.

Sometimes you’ll have to pay extra for instant support. Compare different providers to find out more about this.  Cebod Telecom doesn’t charge extra for customer support.

Can You Use the Cloud?

It’s estimated that 49% of businesses have delayed cloud deployment because of various reasons. You shouldn’t do this because you’ll be missing out on one of the biggest benefits of using VOIP phone service for business in 2018.

The phones can be connected  to your existing internet service , and  you can also monitor and manage your new phone system on the fly.

You’ll gain access to an app on your smartphone or desktop, which can be used to manage all major functions wherever you happen to be. All you need is a working Internet connection.

Last Word – Plan Before You Execute

Arguably, the biggest mistake businesses make is they don’t have a proper plan for deploying new systems prior to execution. They solve problems as they come across them, which is inefficient and costly.

Don’t make that mistake and have a plan in place first.

Do you think that voip buisness phone service is ideal for your small business?

 

 

Categories

What is Business Phone Service?

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The post 7 Things to Consider Before Setting Up a Small Business VOIP appeared first on Cebod Telecom.

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5 Customer Service Tips https://www.cebodtelecom.com/5-customer-service-tips/ Fri, 01 Feb 2019 17:52:04 +0000 https://www.cebodtelecom.com/?p=16304 Customer service is the heart of any business. Even the best product in the world won’t save your company if your level of customer service is poor.

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5 Tips for Good Customer Service

Customer service is the heart of any business. Even the best product in the world won’t save your company if your level of customer service is poor. One study investigated the financial cost of bad service. They concluded that businesses lose $75 billion every year because they aren’t meeting the needs of their customers.

Let’s look at the psychology of customer service so you can improve the service offered by your small business.

Be Quick

Customers believe that they are the most important people in the world, including more important than other customers. That’s why the large majority of customers expect a reply to their query in less than an hour, which most companies don’t meet.  “Speed is the essence”, said  Cebod Telecom VOIP  phone service sales manger, George Greenberg, “You can use VOIP auto attendant, SMS messages, and email replies to help your customers feel like you care about them.”

 

But Thoroughness is More Important

Trying to speed through customers is only going to lead to negative results. Customers don’t want to have to talk to you and you don’t want to sit there talking to customers.

The best transaction is one where a purchase happens, and no communication is needed. Customers admit this, but when they do need help they would rather have a thorough service than a quick serviceIn your bid to provide fast service, don’t compromise on quality.

 

Customers Want Simple

Ever tried to contact a customer service rep from an airline? It involves jumping through a lot of hoops. Nothing irritates customers more than having to look up how to contact a company.  Make customer service simple by actively promoting how customers can get in touch with you. Don’t make the big small business tech mistake by installing a complicated system.

A simple phone number that goes direct to your VOIP system is all you need.

 

Why You NEED to Provide Good Service

Let’s look at the more malicious side of the customer psychology. These days social media is king. Providing bad customer service and getting away with it isn’t going to happen anymore. Customers can and will slam you on social media, and there’s nothing you can do about it. This has been done in the past to gain refunds, special deals, and even corporate apologies. Some big companies may see it as blackmail, but that’s what you get when you don’t treat customers right. 

Make this threat clear to your customer service team.

 

Learn Anger

Kuanl Mittal, CEO  Cebod Telcom said,” Working as a VOIP phone service provider for small businesses, I have seen that angry customers typically don’t get good service. But instead of lashing out, put yourself in their shoes. Ask yourself what sparked this anger”.  A minor issue with a product isn’t going to set someone off 99% of the time (not counting the psychopaths). Did they have a bad day at work?  Do they have trouble moving to new technology? Were they having an argument with on of their employees? Has the car just broken down?

Be empathetic. It will help your customer servicer team to avoid treating angry customers the wrong way.

Last Word – The Basics

There are entire books on the topic of customer psychology, but we feel these are the most important points you need to know about. Use them to implement new policies and to make customers feel valued.

What’s your biggest customer service fail?

 

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Everything You Need to Know About QoS https://www.cebodtelecom.com/everything-need-know-qos/ Tue, 29 Jan 2019 18:01:55 +0000 https://www.cebodtelecom.com/?p=16282 QoS, or Quality of Service, as it’s known is a factor you need to consider when running your small business. You likely already know why VOIP is superior to a conventional phone line. A huge number of businesses have already made the switch from traditional phone lines. It should come as no surprise because businesses […]

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QoS, or Quality of Service, as it’s known is a factor you need to consider when running your small business. You likely already know why VOIP is superior to a conventional phone line.

A huge number of businesses have already made the switch from traditional phone lines. It should come as no surprise because businesses who do make the change can reduce the cost of international calls by 90%.

So, what do you need to know about QoS?

What is QoS?

We argue that one of the top small business tech mistakes is not having VOIP as part of their setup. A system with a high QoS level is invaluable.

So, what exactly is QoS?

It refers to the performance of a system. Cheaper systems will have a lower QoS level, with less functionality. Even a small business should consider picking up VOIP. Don’t be part of the 24% of businesses that still use a plain old telephone service.

How is QoS Calculated?

There are several factors that go into calculating the performance of one of these communications systems.

Some of them include: ease of use, bandwidth, and the efficiency of transmission.

It also considers the negative side of your system. For example, it measures how often error rates occur and how much downtime a system has on average.

High QoS packages should reduce congestion and packet loss, as well as improving latency.

Why is this a Thing?

QoS isn’t relevant for a classic phone system. The companies in question have their own networks and don’t have to rely on any third-party. Of course, there are still quality issues to consider, but it’s unnecessary to compare between providers.

VOIP providers are different because they often don’t own a network. It primarily uses your Internet connection, which most providers don’t have control over.

Therefore, you must ask questions about the QoS rating of a provider. Thankfully, there are third-party providers who have already done the job of comparing the major providers for you.

How is QoS Used Practically?

There’s so much more to QoS than a simple number that you can compare. Let’s look at some common use cases.

The first major use case for QoS is voice streaming. This is the basic function of any such system, as is a crystal-clear video stream.

However, different sectors also have use cases. For example, the manufacturing sector may be using the same network for gaining real-time status updates from machinery. Delays can cause mistakes that cost a company thousands of dollars.

It’s just another reason why you shouldn’t underestimate the value of QoS.

Last Word – Choosing the Right VOIP System

How do you choose the right system for your small business?

QoS is important, as is functionality. Understand your criteria for choosing a hosted VOIP system and what you need to do to ask a provider.

Choosing the right VOIP system will give you clear communication, reduced costs, and become a major asset for your business.

Have you thought about making the change yet?

 

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5 Voicemail Greetings Scripts https://www.cebodtelecom.com/5-voicemail-greetings-scripts/ Tue, 01 May 2018 19:15:18 +0000 http://www.cebodtelecom.com/?p=16202 The post 5 Voicemail Greetings Scripts appeared first on Cebod Telecom.

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5 Voicemail Greetings Scripts

Voicemails are used by most businesses for Customer Relationship Management (CRM). Businesses spend over $26 billion on CRM, yet little changes can make all the difference. If you’re planning on using voicemails for greetings, you need to make sure you hit all the right notes. We’re going to show you five voicemail greetings scripts to demonstrate all the different things you need inside your voicemails.

 

Keep it Short and Sweet

 The optimal time for a voicemail is between 8 seconds and 14 seconds, so get to the point immediately. Say what you want to say and nothing more.

Here’s an example:

  • Hello, you have reached X. I’m going to be out of the office until Y. Please leave your name and number so I can get back to you.

You may think this is boring, but it’s what works. Leave the sales talk and the promotion for when you call them back.

 

Is there Any Context?

 Leaving a greeting is all well and good, but if it has no context you’re going to struggle to stop the person from giving up on you. Make sure people know that they’ve reached the right place.

  • Hello, this is the office of X, the Y department. Please leave your name, reason for calling, and I’ll get back to you as soon as I can.

 By mentioning the specific department or office they’ve reached, you’re reminding them that they’ve reached the right place, and this is not some generic support department they’ve been redirected to.

 

Identify Yourself Correctly

 We talk to lots of different people every day. Make sure you remind people of who you are, and why you’re the best person to handle their call (and more importantly their valuable time).

  • Hello, my name is X, the Senior Manager of Y, I’m sorry I’m unavailable right now, but if you leave your number I’ll return your call as soon as I can.

 Not only have you revealed who you are, but you’ve also given them the reassurance that their call is important to you. It leaves the right impression.

 

Manage the Order of Your Words

 The order of your words can seriously impact how your greeting is received. Research shows that we remember the first and last items on a list best, so the statements that matter most are those at the beginning and those at the end.

  • Hello, you have reached X. I’m out of the office at the moment. Provide me with your contact details and I’ll get back to you as soon as I can.

 Do you see how important the order of the words is? The name comes first and the call to action is last. Most people will put all this important information in the middle of their greeting. It may not seem like a big difference, but it really matters.

 

Use Strategic Pauses

 It can be tempting to try to fit as much information into a voicemail greeting as possible. Don’t do that. Sometimes less is more. Try to incorporate some strategic pauses into your greeting, so you can let everything sink in.

  • Hello, this is X from Y. [Pause] I am not available to take your call right now. [Pause] If you are calling about Z, then please leave your name and number and I will get back to you as soon as you can.

 Why is this style so important?

It gives off an aura of confidence and clarity. You will sound more authoritative and people are more likely to trust you.

 

Last Word – Make it Happen

 Edit these examples to suit your business. Populate these scripts with the relevant information about your business. Practice your script before going live and perfect your delivery.

You’ll notice a big difference in your call back rates.

Categories

What is Business Phone Service?

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The post 5 Voicemail Greetings Scripts appeared first on Cebod Telecom.

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6 Voicemail Do’s and Don’ts https://www.cebodtelecom.com/6-voicemail-dos-donts-tips/ Thu, 19 Apr 2018 16:01:32 +0000 http://www.cebodtelecom.com/?p=16193 A voicemail is an often-overlooked part of business. The way you speak to people when it’s not a two-way conversation can define how people see your business. There’s a reason why huge corporations are starting to research what the perfect voicemail is. Here are the six do’s and don’ts any business should consider when crafting […]

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Do's and Don'ts

          Tips to Make or Break Your Business

A voicemail is an often-overlooked part of business. The way you speak to people when it’s not a two-way conversation can define how people see your business. There’s a reason why huge corporations are starting to research what the perfect voicemail is. Here are the six do’s and don’ts any business should consider when crafting the perfect voicemail script.

 

DO Keep It Short

 The optimal length for voicemails is between eight and fourteen seconds. That’s not a lot of time to play with, but by getting right to the point you’re increasing your chances of success.

When the clock is ticking you can get a surprising amount of information into that short voicemail, even if you take some strategic pauses in the middle.

 

DON’T Be Enthusiastic

 It may sound counterproductive, but this is the time for you to take that enthusiastic sales voice off. It sounds corny, cheesy, and, to an extent, untrustworthy.

You want to speak to your prospects on their level, so use a measured yet friendly tone of voice. The goal is to connect not to sell.

Your tone of voice can either be a help or a hindrance to your success.

 

DO State the Relationship

 We talked about how important building that connection can be. If your friend calls you and leaves a message, do you call them back? If some sleazy salesman calls, do you call them back?

The answers are yes and no respectively.

So, you need to be like the friend that calls. That’s why you need to start building those relationship links. It may be as simple as stating you saw them ask a question on your company’s Facebook page or you exchanged business cards at a conference.

Whatever the relationship, state what that relationship is.

 

DON’T Wing It

 No matter how good your sales pitch is, the same can’t be said for a voicemail greeting. They’re not the same thing. This is your one chance and a slip of the tongue or a pause that lasts too long can make you sound like you lack confidence or that you don’t know what you’re talking about.

A lot of research has been done into how the way someone speaks can influence other people’s perceptions of the speaker.

Write down what you want to say and practice it before going live.

 

DO Cut the Obvious

 It’s amazing how so many salespeople will mention the fact that they couldn’t reach the person in their greeting. Well, that’s obvious or the voicemail greeting wouldn’t be happening in the first place. You’re wasting precious seconds and the prospect’s attention span.

Get rid of anything that involves not being able to reach the person. Introduce yourself, talk about why you’re calling, and give them a reason to call you back.

 

DON’T Request a Callback

 Provide the target with a reason to call you back. Instead of ending with your number, which they can see at a glance anyway, depart with a question. Provide a tantalizing statement that the client wants to find out more about.

You must earn that callback. Simply asking for it is not going to lead to the desired result.

 

Last Word – Changing Your Approach

 The traditional voicemail greeting is largely obsolete. There’s a true generational shift in what people expect when they receive a greeting.

Rip up the script, write a new one based on these principles, and start practicing. You’ll be surprised at how much better the results are.

What do you think is the biggest flaw in your company’s voicemail greetings?

 

 

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What is Patient Appointment Reminder Software? https://www.cebodtelecom.com/patient-appointment-reminder-software/ Sun, 08 Apr 2018 14:12:46 +0000 http://www.cebodtelecom.com/?p=16181 Do you know what one of the biggest unnecessary expenses is for any dental practice? Missed appointments and no-shows cost your business thousands of dollars every year. If you can improve those numbers even a little bit, you’ll be able to make a big difference to your business. Patient appointment reminders have been shown to […]

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Appointment Reminder

Do you know what one of the biggest unnecessary expenses is for any dental practice? Missed appointments and no-shows cost your business thousands of dollars every year. If you can improve those numbers even a little bit, you’ll be able to make a big difference to your business. Patient appointment reminders have been shown to reduce no-show numbers dramatically. And there’s software to make this an automatic process.

How Software Reminds Patients of their Appointments

 The latest software can remind patients of their appointments in any way you please. Patients typically refer to receive SMS messages, but you also have other options on the table.

Let’s look at how it works:

SMS Reminders – The name and date are automated. And you can even include customized messages, if you so wish.

Phone Reminders – Your staff members can record a message and the date/name/time is automated.

Email Reminders – In an email reminder, the name, date, and time are fully automated, but you can also include a customized message.

The best option is to ask your patients which method they prefer. It’s relatively easy to do this with new patients who’re filling in their information for the first time. With the number one reason for missed appointments being forgetfulness, automated reminders can be a big boom for your business.

Prioritize Incoming Communications

Sometimes a patient might send you a message that demands your urgent attention. For example, they may be cancelling an appointment. If you get to it early enough that slot could be given to another patient. But you need to know which communications to read first.

Patient appointment reminder software has the capacity to analyze incoming messages and to categorize them. And on the patient side there’s no need for them to register for a service or download an app. All they must do is send you a text and you’ll know what you need to respond to personally in good time.

Ongoing Care Reminders

 Once you get your patients to attend their scheduled appointments you must go further than that to make sure they continue to book follow up appointments. Your regulars are what keep you profitable.

The latest in appointment reminder software also has the capacity to indulge in proactive messaging. That means it will analyze patient records and send a reminder to book a maintenance care appointment after a certain amount of time has passed. This can be customized according to the needs of each patient category, as defined by you.

Getting Paid at the Right Time

Some of your patients may have the option to pay later or to pay in installments. Reminders for payment or that another installment date is coming up can be sent to each patient. The frequency of these installment reminders can also be controlled by you. There’s even the option to escalate cases where the patient hasn’t responded, or you’ve received no payment for a specific period.

Professional Branding and Marketing

 Patient appointment reminder software goes further than sending out reminders. It also offers professional branding at the same time. That means you can include logos, color schemes, and relevant promotional slogans and messages simultaneously. You may think it’s a relatively minor issue, but ongoing branding can improve patient retention rates.

Improve Patient Satisfaction Rates

 Overall, we know this is primarily about improving patient satisfaction rates. Another feature of patient appointment reminder software is the ability for your dental clinic to remind patients when they have products to pick up. Whether it’s a mouth guard or a pair of dentures, there can be serious delays in patients getting the care they need if they forget to pick their delivery up. Patients are always going to appreciate you reaching out to them, so they don’t need to remember when their product was expected to arrive.

That’s the level of service that improves patient satisfaction rates.

The Big Picture

 Keep this sort of addition to your business in context. You’re using features like this to gain a competitive advantage in your local market. Software like this demonstrates attentiveness, and that’s the sort of thing you want to see in reviews. Over time you’ll gain a positive reputation and that will lead to more business for you.

Last Word – Why Patient Appointment Reminder Software is For You

Patient appointment reminder software has never been more important in this modern age. With most people using technology to manage their lives, conforming to that will only improve the reputation of your practice. It’s an easy feature to implement into your business and it will revolutionize the way you deal with patients. This is an investment that will repay itself repeatedly.

 

Do you believe that patient appointment reminder software or the dental management software has the potential to improve your dental practice?

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What is Dental Practice Management Software? https://www.cebodtelecom.com/dental-practice-management-software/ Fri, 02 Mar 2018 16:20:59 +0000 http://www.cebodtelecom.com/?p=16176 Dental practice management software is the next level in managing your dental practice. You’ll be able to form better relationships with patients and ensure that you spend less time at the front desk and more time doing what you do best. If you want better reviews, less administration, and a better experience for patients then […]

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Dental practice management software is the next level in managing your dental practice. You’ll be able to form better relationships with patients and ensure that you spend less time at the front desk and more time doing what you do best.

If you want better reviews, less administration, and a better experience for patients then you can’t live without management software for your dental practice.

Spend Less Time at the Front Desk

  • Cancelled appointments, providing between visit care, and reminding patients when they should book another appointment are all regular administrative considerations for dental practices.
  • The solution was always a choice between spending your hours at the desk or hiring someone else to do it, which is expensive.
  • But now management software will do this automatically for you.

Allowing Patients More Control

  •  Management software also comes with a front end, where patients can plug directly into a portal designed specifically for them.
  • They can book appointments directly, pay their invoices, and ask their dentist questions.
  • Management software gives patients unparalleled access to their dentist.

Improving Practice Reputation

  •  The private dental business is extremely competitive.
  • By making the lives of patients easier, you’re automatically improving the reputation of your practice.
  • Dental clinics that implement this type of software see an increase in their overall review ratings.
  • This ultimately leads to more business and a bigger bottom line for you.

Making Marketing Easier

  • As the owner of a dental practice, you’re responsible for marketing your business.
  • The latest in dental practice management software also comes with tools for making sure that patients stay with the practice.
  • This includes sending communications relevant to them.It also analyzes trends, so you can do more of what works.

Take Patient Care to the Next Level

  • It’s a fact that the average person doesn’t know the ins and outs of proper oral care. And that can leave patients feeling frustrated when something goes wrong, or they may even blame their dental care provider.
  • But all that is set to change with practice management software.
  • Deliver useful communications to patients with tips and tricks on how to make sure that they don’t have to come back for further care anytime soon.
  • These communications can be tailored according to the specific patient, using advanced analytics provided by your management software.

Everything in One Place

  • The problem with many software options is they only cover some of the bases.
  • They don’t include everything that you need to do, so you need to invest in and manage multiple software options at once.
  • A true dental practice management software suite will cover everything. Now you can manage every aspect of your practice from a single portal.
  • That’s going to save you hours of your time and make you more effective at what you do.

 

Last Word – Improving Your Practice Like Never Before

  • Your practice is set to be more efficient, less time-consuming, and more profitable.
  • A simple investment in the most advanced dental practice management software on the market is guaranteed to boost your business.
  • Send appointment reminders to boost your practice.

Have you tried using dental practice management software yet?

 

 

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