In a Private Label relationship, you should have complete control of:
Product/service bundles — You should dictate the items that appear on your customer’s quote or invoice (e.g. bundled or unbundled hosted extension and SIP trunks, unlimited or metered usage, cost recovery fees, rental equipment, monthly maintenance, etc.).
Customer installs— You shouldn’t have to involve your Partner to do things you can easily do yourself including moves, adds and changes (MAC).
Level 1 support — Who treats your customers better than you?
Sourcing customer equipment — You should be able to decide if you want to rent, lease or sell any and all end-user equipment.
Customer agreements — There should be no mention or reference of your Partner in any websites, invoices or agreements that your customers sign, including Terms of Service.
Length of agreement — You should dictate the length of your end-user agreement (e.g. 30 days, 1, 2, or 3 year terms).
Customer payment — Your private label Partner should not be in the “flow of cash” between you and your customers. Your customers should pay you directly.
No customer contact by Partner — Your customers should never be contacted by your Partner without your involvement or permission, for any reason.