How to Add User Extensions?

User extensions are real end points for the phone system where calls are received or dialed from. You can create, delete, or edit any extensions. Search box allows you to search for the extension.

1. Log into your account with your email and that password you’ve selected to manage billing for your phone service.

log into account


2. From Quick links, go to ” Extensions”, and click,”Add New”.

2.Create Extension: Use this form to create new extensions, and add the following parameters.



*Number: This number is used to dial from one extension to another within different departments such as sales, support, or specific employees.
First Name:First name of the person this extension belongs to.
Last Name: Last name of the person this extension belongs to.
Email: System email’s the voicemail to this email address.
Company Number:This is the number shown on phone screen/device when outbound call is made.





Call Forwarding:  Two options are available for 11-digit with country code or extension- Call Forward- No Answer. Call Forward- Always.
Failover Routing: When enabled the calls will be routed to specified destination in failover routing in case  case of internet outage ,power failures or unregistered user.
Home Phone, Work Phone
Recording: When enabled,  all the calls coming to this extension will be recorded.
Name for Voicemail, Voicemail Greeting, Voicemail Password
*Number- The extension much be unique 3-4 digit number and can’t be used again. Good practice is to start with 100 and go all the way to 9999. Some people use last 4 digits of their primary phone number. Some 3 digit extensions are reserved and can’t be used such as 911, 922, 611, and 411.
Press, ” Create” and the new user extension is ready to use.


How To

Find answers to getting started, online management, call routing, porting and much more.


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