How to Create Call Queue?
Call Queues are used when there are more incoming calls coming than the number of agents answering them. New calls can be placed in a queue and the agent picks up the call as soon as they are free from the previous caller.
1.Log into your account and visit your company phone system.
2.On the dashboard, go to Manage Phone System, choose “Call Queue.” and click on,”Create New”.
- Queue Name: This is the number that will be used by the agent to join the queue to accept call.
- Wrap Time: The amount of time the agent should not receive the call after completing one call.
- Recording: On/Off. Choose if you want to record the calls.
Once the queue is created, have the agent dial *51 to join the queue.
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