Both Cebod Telecom and RingCentral are top-rated business VoIP service providers for global enterprise collaboration solutions and cloud communication.
Cebod Telecom offers business features and plans suitable for any company large or small, along with comprehensive phone systems and a range of features. RingCentral boasts plenty of add-on functions which appeal to all sizes of enterprise.
It means this can be tricky deciding which would be best for your business. Let’s compare them both and look at the following features:
- Ease of Use
- Security Integrations
- Third Party Integrations
- Mobile Applications
Cebod Telecom vs RingCentral: Comparing Features
As you would expect from a hosted PBX solution, both of these VoIP providers include the basic services and features you would expect. All plans include auto-attendants, call forwarding, voicemail extensions and call recording. However, there’s a difference of extra charges and features and limitations on some features.
|Free Trial||Yes, in all plans for 30 days.||Yes, in all plans for 15 days.|
|User Count in Audio Conference bridges||Unlimited Participants||Up to 1,000 participants.|
|Round the clock Customer Support?||✓||✓|
|International Calling||Unlimited for Canada/US||Extra Charges|
|Pricing||Between $8.99 and $16.99 per user, monthly||Between $19.99 and $49.99 per user, monthly|
Cebod Telecom vs RingCentral: Plans
Pricing plans vary from $8.99 to $16.00 a month for each user, depending on which features you want to have. Unlimited user extensions, voicemail, voicemail to text conversions, and international calls come as standard. In addition, there are more than 50 optional free features such as automatic call recording, HD voice quality, single sign-on, free integration with third-party apps, and a multi-level auto attendant.
Let’s take a look at Cebod Telecom’s different plans:
- Basic Plan
This costs $16.99 per user per month, and it is a flat-rate subscription.
- Pay as You Go(PAYG)
This plan is good for businesses who want to pay for specific features and pay according to how many users they have. Pay as You Go prices start at $8.99 per user, and it is paid monthly.
- Pro Plan
This is for businesses that have between 10 and 36 phone lines, and costs $12.99 per user.
- Enterprise Plan
If you have more than 37 phone lines in total, this is perhaps the best plan for you. It costs $9.99 for every user connected to the service.
Their prices vary from $19.99 up to $49.99 per user monthly. The plans include a variety of features and with every plan you get more features. You will need the Enterprise, Premium or Ultimate Plan, for example, if you want automatic call recording, a multi-level auto attendant, HD voice quality, integration with third party apps or single sign-on.
Let’s take a look at RingCentral’s different plans:
This one comes with the basics, and costs $19.99 per month for each user connected to the service.
This plan costs $24.99 per user per month and comes with more features than the Essentials plan.
Next up RingCentral offers its Premium plan, which is their most popular offering. This one starts at $34.99 per month for each user.
If you want to enjoy nearly all features, you might want to consider Ultimate, which is their top of the line plan. This one costs $49.99 for each user.
Cebod Telecom vs RingCentral: Comparing Customer Service and Ease of use
Their UI has a clean, uncluttered look and there are labels and help texts on every part of the interface. There is a solution page full of FAQs where you can find out anything you need to know about the VoIP system and the services they offer. A customer is also able to call, send an email, or fill out a request form in order to get help from the support system. Phone and chat support are available for subscribers 24/7.
Interactive videos, detailed user guides, and comprehensive knowledge bases, as well as online forums, are available for RingCentral customers. They also offer round the clock phone and chat support.
Cebod Telecom vs RingCentral: Comparison of Team Chat Features
Rather than using an inter-office messaging system, Cebod Telecom has come up with a different way to conduct business messaging. Users are able to send texts and multimedia messages to other employees with this feature. You can use choose from an ioS and an Android app as you prefer.
SMS and MMS messages can be sent to both colleagues and customers. You can also send messages to and from other Cebod Telecom numbers, as well as local ones. Plain text messages will work with this service, as well as multimedia ones such as videos, images, and other multimedia files.
Desktop phones, tablets, and smartphones can all be used for message sending. You can activate email and push notifications for any incoming messages, or even join in with conference calls from SMS messages.
With this VoIP solution, teams can be connected instantly regardless of whether they are on an external chat application or the same phone system. Everything is unified across mobile and desktop apps, and you can choose from the iOS or Android app, as you prefer.
Messages can be sent across smartphones, tablets, and desktop phones. Users can receive push and email notifications of any incoming SMS or MMS message. You can even join conference calls from text messages.
This platform offers in group chats or one-on-one messaging. RingCentral gives you the option of messaging and file-sharing with a colleague or the whole team via chat rooms. You are also able to share document files with one another.
Cebod Telecom vs RingCentral: Comparison of Tracking and Monitoring
Your organization is able to track and report a variety of unified communications metrics with this VoIP provider including the following:
- Find Me/Follow me
You can redirect incoming business calls, with this feature, to your desired phone number when you are away from your extension or desk.
- Call Monitoring
You can use this feature to train your sales teams and customer service agents, as well as gaining important insights into how your company is interacting with customers.
- Call Tracking
Every advertising campaign gets its own toll-free number which can then be linked with Google Analytics. Your marketing campaigns can be tracked far more effectively with this tool.
- Call Screening
An incoming call will show on the information display on your phone, so you can decide whether to answer, send the call to voicemail, or decline the call.
This VoIP solution allows your company to analyze various unified communication metrics and then get reports on them. These metrics include the following:
You will be able to view the overall system performance.
- Track Agents
This feature allows tracking for call center KPIs
This is an actionable content center with analytics allowing you to study incoming communications. This means you can filter, route and categorize any messages coming directly from buyers.
It is fair to say that both Cebod Telecom and RingCentral offer a wealth of handy features. They both offer 24/7 support, custom phone numbers and advanced call management features to appeal to any size of business or enterprise.
One difference however is that Cebod Telecom offers unlimited international calling as well as a 30-day trial and cheaper plans. A no-risk option to try for.