Incoming Calls to be Routed to Multiple Extensions
Sequential calls is a feature offered by some telephone systems, particularly in business environments, that allows incoming calls to be routed to multiple extensions or phone numbers in a specific sequence until the call is answered.
For example, if a business has three employees who are responsible for answering calls, and they have set up a sequential call routing system, an incoming call will first ring at the desk of the employee who is listed as the first contact in the sequence. If that employee does not answer the call after a set number of rings or within a specified timeframe, the call will be automatically forwarded to the next employee in the sequence. This process will continue until the call is answered or until it reaches the end of the sequence.
Sequential calls can be useful for businesses that have a high volume of incoming calls and want to ensure that every call is answered in a timely manner. It can also help to distribute the workload more evenly among employees and ensure that calls are not missed if an employee is unavailable.
You May also Like
What is Automatic Call Distribution (ACD)? Complete Guide to ACD
What Is a Cloud Contact Center: Benefits & How It Works
Growing Your Small Business with a Cloud Phone System in 2023: Benefits and Best Practices
We’re Here To Help 24 / 7
Give us a call at 800-839-3817
Get A Free Quote!
One solution for business phone service, voip phones, SMS, and call center platform.Download PDF