Call Block

Delete Blocked Number

Press*60 followed by the phone number

Block Phone Number

Press *61 followed by the phone number

Check if the Number is Blocked

Press *62 followed by the phone number

Call Transfer

Blind Transfer

Press *1 followed by extension or any phone number

Attended Transfer to internal extension number

Press *4 followed by extension number

Attended Transfer to external number

Press*7 followed by the phone number

Call Queue

Join Call Queue

Dial * 51 and Enter Queue #of the queue to join on the prompt

Leave Call Queue

Dial * 52 and Enter Queue # on the prompt

Pickup Call Waiting in a Queue

Dial *53

Active Call Features

Blind Transfer

Press *1

Call Recording

Press *2

Attended Transfer to Internal Number

Press *4

Send call directly to VM

Press *5

Attended Transfer to External Number

Press *7

Call Park

Press *9

Call Forward

Call Forward from Extension

Press *72

Cancel Call Forward

Press *73

Call Forward on No Answer

Press *74

Cancel Call Forward on No Answer From Extension

Press *75

Call Forward from any station when busy from extension

Press *76

Cancel Call Forward from other extension when busy from extension

Press *77

Call Forwarding on number from caller ID on extension

Press *78 Press *79 to disable it

Call Center

Agent Login

Dial * 41

Agent Logoff

Dial * 42

Agent On Break

Dial *43

Agent Available on Demand

Dial *44

Ring Groups

Remove from the a Group


Add to Group


Call Recording

Call Record

Press *2 from your phone while in call to record your phone conversation

Call Park

Call Park

Press *9 on the keypad or “call park” soft key on your phone. The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)



Dial *98 from any extension in the office followed by your extension number when prompted or just enter your extension number from your phone. Enter voicemail password Press 5 to access Advanced Options

Call Monitoring

Extension Number

Dial *88 By Default you will join as silent.

Whisper to Agent

Press 2

Whisper to Other Side

Press 1

Talk to Both Parties

Press 3


Press 0

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