Manage Phone Features
Delete Blocked Number
Press*60 followed by the phone number
Block Phone Number
Press *61 followed by the phone number
Check if the Number is Blocked
Press *62 followed by the phone number
Press *1 followed by extension or any phone number
Attended Transfer to internal extension number
Press *4 followed by extension number
Attended Transfer to external number
Press*7 followed by the phone number
Join Call Queue
Dial * 51 and Enter Queue #of the queue to join on the prompt
Leave Call Queue
Dial * 52 and Enter Queue # on the prompt
Pickup Call Waiting in a Queue
Active Call Features
Attended Transfer to Internal Number
Send call directly to VM
Attended Transfer to External Number
Call Forward from Extension
Cancel Call Forward
Call Forward on No Answer
Cancel Call Forward on No Answer
Call Forward from any station
Cancel Call Forward from other extension
Dial * 41
Dial * 42
Agent On Break
Agent Available on Demand
Remove from the a Group
Add to Group
Press *2 from your phone while in call to record your phone conversation
Press *9 on the keypad or “call park” soft key on your phone.
The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)
Dial *98 from any extension in the office followed by your extension number when prompted or just enter your extension number from your phone
Enter voicemail password
Press 5 to access Advanced Options
By Default you will join as silent.
Press 2 To Whisper to Agent
Press 1 to Whisper to Other Side.
Press 3 to talk to both parties
Press 0 to be Silent again.
Learn How to manage Phone System on Admin Portal.
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