Manage Phone Features
Call Block
Press*60 followed by the phone number
Block Phone Number
Press *61 followed by the phone number
Check if the Number is Blocked
Press *62 followed by the phone number
Call Transfer
Press *1 followed by extension or any phone number
Attended Transfer to internal extension number
Press *4 followed by extension number
Attended Transfer to external number
Press*7 followed by the phone number
Call Queue
Dial * 51 and Enter Queue #of the queue to join on the prompt
Leave Call Queue
Dial * 52 and Enter Queue # on the prompt
Pickup Call Waiting in a Queue
Dial *53
Active Call Features
Press *1
Call Recording
Press *2
Attended Transfer to Internal Number
Press *4
Send call directly to VM
Press *5
Attended Transfer to External Number
Press *7
Call Park
Press *9
Call Forward
Press *72
Cancel Call Forward
Press *73
Call Forward on No Answer
Press *74
Cancel Call Forward on No Answer
Press *75
Call Forward from any station
Press *76
Cancel Call Forward from other extension
Press *77
Call Center
Dial * 41
Agent Logoff
Dial * 42
Agent On Break
Dial *43
Agent Available on Demand
Dial *44
Ring Groups
Press*80
Add to Group
Press*81
Call Recording
Call Park
The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)
Voicemail
Enter voicemail password
Press 5 to access Advanced Options
Call Monitoring
By Default you will join as silent.
Press 2 To Whisper to Agent
Press 1 to Whisper to Other Side.
Press 3 to talk to both parties
Press 0 to be Silent again.
Learn How to manage Phone System on Admin Portal.
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