How to Manage Phone Settings from the device?
Active Call Features
- Blind Transfer- Press *1
- Call Recording- Press *2
- Attended Transfer to Internal Number- Press *4
- Send call directly to VM – Press *5
- Attended Transfer to External Number- Press *7
- Call Park- Press *9
Call Block
- Delete Blocked Number-Press*60 followed by the phone number
- Block Phone Number-Press *61 followed by the phone number
- Check if the Number is Blocked– Press *62 followed by the phone number
Call Forward
- Call Forward from Extension– Press*72
- Cancel Call Forward- Press *73
- Call Forward on No Answer– Press *74
- Cancel Call Forward on No Answer– Press *75
- Call Forward from any station– Press *76
- Cancel Call Forward from other extension– Press *77
Call Park
- Press *9 on the keypad or “call park” soft key on your phone.
- The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)
Call Recording
- Press *2 from your phone while in call to record your phone conversation
Call Transfer
- Blind Transfer- Press *1 followed by extension or any phone number
- Attended Transfer to internal extension number– Press *4 followed by extension number
- Attended Transfer to external number– Press*7 followed by the phone number
Call Queue
- Join Call Queue– Dial * 51 and Enter Queue #of the queue to join on the prompt
- Leave Call Queue– Dial * 52 and Enter Queue # on the prompt
- Pickup Call Waiting in a Queue– Dial *53
Ring Groups
- Remove from the a Group– Press*80
- Add to Group– Press*81
Voicemail
1. Dial *98 from any extension in the office followed by your extension number when prompted or just enter your extension number from your phone
2. Enter voicemail password
3. Press 5 to access Advanced Options
Call Center
- Agent Login – Dial * 41
- Agent Logoff – Dial * 42
- Agent On Break – Dial *43
- Agent Available on Demand – Dial *44
Call Monitoring
- Dial *88{ExtensionNumber}
-
By Default you will join as silent.
Press 2 To Whisper to Agent
Press 1 to Whisper to Other Side.
Press 3 to talk to both parties
Press 0 to be Silent again.
Learn how to manage phone system on admin portal. Call us at 1-800-839-3817 if still need answers to any questions.