How to Manage Phone Settings from the device?

Active Call Features

•  Blind Transfer- Press *1
•  Call Recording- Press *2
• Attended Transfer to Internal Number- Press *4
• Send call directly to VM – Press *5
• Attended Transfer to External Number- Press *7
• Call Park- Press *9

Call Block 

• Delete Blocked Number-Press*60 followed by the phone number
•  Block Phone Number-Press *61 followed by the phone number
• Check if the Number is Blocked– Press *62 followed by the phone number

 Call Forward

• Call Forward from Extension– Press*72
• Cancel Call Forward- Press *73
• Call Forward on No Answer– Press *74
• Cancel Call Forward on No Answer– Press *75
• Call Forward from any station– Press *76
• Cancel Call Forward from other extension– Press *77

Call Park

• Press *9 on the keypad or “call park” soft key on your phone.
• The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)

Call Recording

• Press *2 from your phone while in call to record your phone conversation

Call Transfer

• Blind Transfer- Press *1 followed by extension or any  phone number
• Attended Transfer to internal extension number– Press *4 followed by extension number
• Attended Transfer to external number– Press*7 followed by the phone number

Call Queue

• Join Call Queue– Dial * 51 and Enter Queue #of the queue to join on the prompt
• Leave Call Queue– Dial * 52 and Enter Queue # on the prompt
• Pickup Call Waiting in a Queue– Dial *53

Ring Groups

• Remove from the a Group– Press*80
• Add to Group– Press*81

Voicemail 

1. Dial *98 from any extension in the office followed by your extension number when prompted or just enter your extension number from your phone

2. Enter voicemail password

3. Press 5 to access Advanced Options

Details for Setting Voicemail Menu

Call Center

• Agent Login – Dial * 41
• Agent Logoff – Dial * 42
• Agent On Break – Dial *43
• Agent Available on Demand – Dial *44

Call Monitoring