How to Manage Phone Settings from the device?

Active Call Features

Blind Transfer- Press *1
Call Recording- Press *2
Attended Transfer to Internal Number- Press *4
Send call directly to VM – Press *5
Attended Transfer to External Number- Press *7
Call Park- Press *9

Call Block

Delete Blocked Number-Press*60 followed by the phone number
Block Phone Number-Press *61 followed by the phone number
Check if the Number is Blocked– Press *62 followed by the phone number

Call Forward

Call Forward from Extension– Press*72
Cancel Call Forward- Press *73
Call Forward on No Answer– Press *74
Cancel Call Forward on No Answer– Press *75
Call Forward from any station– Press *76
Cancel Call Forward from other extension– Press *77

Call Park

Press *9 on the keypad or “call park” soft key on your phone.
The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)

Call Recording

Press *2 from your phone while in call to record your phone conversation

Call Transfer

Blind Transfer- Press *1 followed by extension or any phone number
Attended Transfer to internal extension number– Press *4 followed by extension number
Attended Transfer to external number– Press*7 followed by the phone number

Call Queue

Join Call Queue– Dial * 51 and Enter Queue #of the queue to join on the prompt
Leave Call Queue– Dial * 52 and Enter Queue # on the prompt
Pickup Call Waiting in a Queue– Dial *53

Ring Groups

Remove from the a Group– Press*80
Add to Group– Press*81

Voicemail

1. Dial *98 from any extension in the office followed by your extension number when prompted or just enter your extension number from your phone

2. Enter voicemail password

3. Press 5 to access Advanced Options

Details for Setting Voicemail Menu

Call Center

Agent Login – Dial * 41
Agent Logoff – Dial * 42
Agent On Break – Dial *43
Agent Available on Demand – Dial *44

Learn how to manage phone system on admin portal. Call us at 1-800-839-3817 if still need answers to any questions.