Feature
Call Park
Put incoming call on hold in the cloud so that anyone in your company can take the call.
With call park, answer parked calls in the cloud from any phone in your business.
With a Cebod Telecom VOIP business phone system, make customer calls a priority. Use our free call park business feature to put a call on hold, so that any other employee can pick it up on a different phone. Never leave a customer waiting on the line again! When you park a call, then it can be picked up by anyone with access to the parked call.
Increase your call volume efficiency and your customer satisfaction.
Frequently Asked Questions
How Does Call Park Works?
When your business experiences high call volume, it’s inevitable to put a number of customers on hold – but you don’t want them to wait forever, or transfer from one extension to another and make them frustrated or even don’t want them directed to voicemail.
Call Park allows you to avoid such circumstances by parking their call in the cloud from VOIP Phone, Mobile phone or soft phone.
- Press *9 on the keypad or “call park” soft key on your phone.
- The call get assigned an extension where the call parked and it is announce to the user 85xx(where xx is any number between 01-99)
- The parked call can be picked from any phone by pressing * followed by the extension eg. *8501
What are the benefits of Call Park?
Call Park Benefits
- Multiple Calls Parked at One Time- With Cebod Telecom’s call park feature, you can park up to 99 calls at one time, regardless of whether they are inbound or outbound calls.
- Automatic Ring Back- Call Park feature includes automatic ring back. If a phone call goes unanswered after five minutes, the call is rerouted back to you to ensure that the customer is properly attended to.
- Remote Access- You can even park calls while you’re out of the office using a few simple commands from your smart phone. Call Park is supported remotely through your system’s routing guidelines; thus you’ll never need to worry about an important phone call while you travel.
- Increased Security for High Priority Calls- Call Park even lets you park high priority calls in locations that demand greater security. Such calls are only visible to users authorized in the same group where the call must be handled.
How much does Call Park Feature Cost?
The features comes free when you sign up for Cebod Telecom business phone service.
- Retrieve any phone call from any phone in your office
- Reduce hold time
- Never let a call go unanswered
- Customer calls are always answered in a timely manner
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