All-Inclusive

Auto Attendant

Every time a call comes in, the caller is greeted by a friendly voice and is escorted to select through available options to reach the desired department or person. Interactive Voice Response System(IVR) allows users to navigate through office telephone.

Barge

With our call monitoring feature, authorized personnel can listen in on your agents or employees phone calls to gain valuable insight on the needs of your customers- Spy, Barge, Whisper.

Call Block

Whether it’s a specific phone number, an entire area code, or a host of unlisted phone numbers in which you receive unnecessary or interruptive calls, you can program your Cebod Telecom phone system to permanently block such numbers from ever reaching you again.

Call Logs

Call Logs allows you to keep complete record of daily inbound and outbound calls and faxes for your business. You can customize each report on your companies call activity, and view detailed information concerning your call records by simply logging into your administrator account calls and faxes. With call logs, know the name of the caller, the time call was made, duration of the call and the number or extension dialed.

Call Park

With a Cebod Telecom VOIP business phone system, make customer calls a priority. Use our free call park business feature to put a call on hold, so that any other employee can pick it up on a different phone. Never leave a customer waiting on the line again! When you park a call, then it can be picked up by anyone with access to the parked call.

Call Queue

Call Queue empowers a business to put the incoming calls in a queue to be responded by the next available agent. More calls are attended leaving fewer voice mails from missed calls. You can set up call queues by logging into portal.cebodtelecom.com This feature comes in with your business phone system package for free.

Call Transfer

Aside from being able to transfer calls with or without answering, you can also choose between warm and blind transferring. If you are transferring the call to other agents or other departments, this information can help you determine which will be best for each level of service and each department.

Call Waiting

Call Waiting allows you to accept the incoming call while you are on an existing call. Basically, while you’re on a call and someone else calls you, you’ll hear a beep on your phone.

Conference Bridge

Conference Bridge allows you to hold conference calls at any time or place of choice. It is easy to set up and can be created easily by the admin.

Custom Greetings

Custom phone greetings could intervene at different points to interaction. In a standard business phone system, it is the welcoming message that is played when the user connects to a call.

Dial By Name

Forgetting extensions is an easy thing to do. Use dial by name option to find a specific person and to keep wait times low.

Do Not Disturb

When you need to focus on a task to be done or you are in a meeting you can choose to set your phone to Do Not Disturb.

Ring Groups

Call load sharing made easy by creating groups. Create groups for an office phone system based on the department, or the location.

Rollover Calls

Make the most out of incoming calls without EVER getting the busy signal. Simple to set up and manage, similar to traditional multi-line phone system.

Sequential Calls

All the incoming calls are processed in a sequential order. This way the calls are forwarded to different phone lines within the ring group based on pre -defined order.

Shared Lines

Share Lines is an cost-effective solution for small to mid size business, leading to increase in productivity.

Call Recording

Manage your call recording in your Cebod Telecom online account. Choose to record all calls, only incoming calls, all outgoing calls or, record custom calls.

Business SMS

Cebod Telecom business phone service allows you to send and receive SMS/MMS on your business phone number, while keeping your personal number hidden.

IVR(Interactive Voice Response)

Interactive voice response is an automated system that can route calls, gather information, and interact with incoming callers.

Caller ID

Take control over your Incoming and Outgoing calls with phone service Caller ID feature.

Time Based Routing

Time based routing is that your business phone is capable of handling calls automatically and route your calls based on time.

3-Way Calling

When in a call , use 3-way calling to add a third person to the phone conversation, irrespective of office location.

Whisper

With our call monitoring feature, authorized personnel can listen in on your agents or employees phone calls to gain valuable insight on the needs of your customers- Spy, Barge, Whisper.

Dynamic Caller ID

If you want to make your calling campaign more successful then create a local presence by using Dynamic Caller ID.

Video Conferencing

Video conferencing feature enables two or more individuals to establish visual communication over the internet.

AI-Agent

Account Management

Log into your web account and set up extensions, departments, call forwarding, ring groups , IVR and all other call management features. Central management of all VOIP phones for multiple offices in different locations with one online account.

Call Forwarding

With a missed call, you miss a business opportunity, a customer, and some market exposure. Whether you are a greenhorn or a big gun, you can’t afford to miss all of it. In this situation, call forwarding is pure bliss. By using this feature, businesses of all sorts can pick all the calls.

Call Screening

Gain complete control over your company’s incoming calls by using our call screening feature. With call screening, you will never have to be interrupted by an unwanted or untimely call. You can decide which calls you take and when you want to take them.

Call Routing

A call routing system or Automatic Call Distributor (ACD) is a call management facility available for businesses to swiftly route their incoming calls according to a given set of rules, to any person or team.

Call Tracking

Every time a call comes in, the caller is greeted by a friendly voice and is escorted to select through available options to reach the desired department or person. Interactive Voice Response System(IVR) allows users to navigate through office telephone.

E911

All the phone numbers and extensions can make a 911 call. When making a 911 call from your office phone you are connected to the emergency services where you are asked to provide your details prior to reporting the issue.

Call Monitoring

With our call monitoring feature, authorized personnel can listen in on your agents or employees phone calls to gain valuable insight on the needs of your customers- Spy, Barge, Whisper.

Follow Me

With Follow me feature, your office travels with you. Use this feature to redirect your incoming business calls to a preferred phone number.

Unlimited Extensions

Adding a user has never been easier and cheaper. Cebod Telecom Business Phone System let’s you add unlimited extensions to very business phone line without paying any extra cost.

Softphone

Smart and quick ways to make or receive business calls, send SMS, forward calls, and much more. Cebod Telecom softphone for Windows can be used to make and receive VoIP phone calls directly from your PC.

Toll-free Numbers

Picking a phone number for your business is incredibly important; making sure that you have something that fits your niche, but also sounds good. With Cebod Telecom toll-free numbers, you get to give your customers an easy chance to both get in touch with you and remember what your number is!

Local Numbers

Does your business need a local number? Nowadays, it’s all about the location of a business. Enterprises can have a better visibility and therefore local presence– by simply buying a local phone number.

In Network Calls/Multiple Sit Calling

Set phone extensions on the phone lines purchased with us and there is no limit on the number of calls made within the network. No additional charges on the call talk time. In network calls can be one on one, 3-way calling or Conference call within the network.

Fax to Email

Faxing is still a big part of modern businesses. Faxing gives companies an easy way to send and receive important documents. Fax to Email is a feature offered by Cebod Telecom that takes the process of faxing to the Cloud.

Traditional Fax

Use your traditional fax machine, by connecting the ATA via fax machine to your router. We also offer e-Fax with every phone line purchased, without any additional cost. You can securely send and receive faxes from anywhere through your email.

Electronic / Internet / Virtual Fax

With E-fax, you can send and receive important documents anywhere you can access your email. There are no restrictions when or where you can send or view documents as long as you have access to a computer or mobile device. Send documents when you need to – whether in the office, at home, at a local coffee shop, anywhere!

Voicemail

No important message is ever missed, whether you are busy on another line, or out office, or in between offices. Get a complete customizable voicemail menu for each phone extension in your company.

Voicemail to Email

Save time and become more efficient in the office by getting your voicemail delivered directly to your email inbox with quality transcriptions included. With a click of a button, you’ll get a notification whenever someone sends a voicemail to you.