Ring Groups

Call load sharing made easy by creating groups. Create groups for an office phone system based on the department, or the location.

Benefits of Ring Groups

  • Auto attendant receives all calls and prompts the caller to select options such as, “Press 1 for sales,” etc. and then rings into the group created for that specific department, location or any other criterion
  • Ring Groups are very easy to create and manage
  • It work’s best with large call volumes.
  • This is a great way to ensure that the calls are distributed to everyone in a group evenly

How the Call is routed within your Ring Group ?

 

Once the call is made to the assigned ring group, you can choose to have the calls handled in the following ways.

Sequential: All the incoming calls are processed in a sequential order as received or assigned by you in your Cebod Telecom online web account.
Simultaneous: All the incoming calls can be processed simultaneously.

Random: The calls can be handled randomly also. This means rotating the calls at random and allowing the system to decide which extension receives the call.

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What is Sequential Call ?

All the incoming calls are processed in a sequential order. This way the calls are forwarded to different phone lines within the ring group based on pre -defined order assigned on Cebod Telecom online account by you. The customers are greeted with custom greeting or music on hold while calls are routed.
  • Set the sequence for calls based on location, department or expertise.
  • Ring phones in different locations (office phone first, cell phone second, home phone third)
  • Route phone calls to specific person ( Ring John first, James second , Joe third etc.)

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