Navigate through office telephone system without speaking with the receptionist.
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An auto attendant is a business phone system feature that allows callers to be automatically routed to the appropriate department or extension without the need for human intervention. The auto attendant typically uses pre-recorded voice prompts to guide the caller through a menu of options, such as "Press 1 for Sales, Press 2 for Customer Support, Press 3 for Billing" and so on.
Once the caller selects an option, the auto attendant may play further prompts or route the caller directly to a specific extension or department. This feature is commonly used in businesses to improve call handling efficiency, reduce wait times, and improve customer satisfaction.
Auto attendants can be configured to handle calls in different ways, such as routing calls to specific extensions, forwarding calls to mobile phones or voicemail, or providing basic information to callers, such as office hours or directions. Some auto attendants can also recognize voice commands or keywords, allowing callers to navigate the menu without pressing buttons.