call queue

Efficiently answer all incoming phone calls. Never miss a call

With Call Queue, Make Your Business Lean, Professional and Efficient.

Call Queue empowers a business to put the incoming calls in a queue to be responded by the next available agent. More calls are attended leaving fewer voice mails from missed calls. You can set up call queues by logging into This feature comes in with your business phone system package for free.

IVR helps thrive your business.

Benefits of Call Queue Feature


Create your own queue by deciding which of the extensions should have a queue to set call queue for maximum hold time. Announce caller position in the queue to distribute the incoming call traffic and efficiently manage the workload in your company while attending all your clients in the order received.

Use Waiting Period Efficiently

While waiting for an agent to answer the call, educate the caller with new promotions. Share number of position in the queue to make pre-call announcement to entertain callers with a variety of music on hold or messages.

Call Queue Strategies

Using IVR along with call queue feature can encourage customers to get response in the shortest time possible. Distribute the incoming calls evenly to all agents in a specific department or office, or have certain members receive more calls than others. This is commonly used in call enters. Use ring all strategy to reach the first available agent in the queue. Phones ring for all the agents at the same time, and the first one to answer gets the call. Sales and customer support use the approach of connecting the caller with the agent who has been waiting the longest between calls.

You May also Like

Why is VoIP Businesses Bending toward Becoming White Label Resellers?

The VoIP (Voice over Internet Protocol) industry is opting for a new way to provide its services. White-label VoIP reseller businesses are increasing day by day, revolutionizing
Read More
White Label vs. Traditional VoIP Reseller Services

White Label vs. Traditional VoIP Reseller Services

As the name suggests, voice-over-Internet Protocol (VoIP) is a technology with which one can make telephone calls. It has become a popular choice for businesses of all
Read More
Benefits of Cloud Based Business Phone System

Benefits of Cloud Based Business Phone System

With advancements in telecommunication technology, moving your business to the cloud has never been easier. The cloud can help you maintain a strong footing in your customer
Read More

We’re Here To Help 24 / 7

Give us a call at 800-839-3817

Get A Free Quote!

One solution for business phone service, voip phones, SMS, and call center platform.

Download PDF

Get In Touch

Get all basic and premium features with every phone line.