Efficiently handle all incoming phone calls.
Call Queue gives you an ability to put the incoming calls in a queue to be responded by the next available agent. This way more calls are attended and less voice mails from missed calls. You can setup call queues by logging into portal.cebodtelecom.com This feature comes in with your business phone system package for free.
Call Queue is flexible to your business needs. You can:-
- Create your own queue by deciding which of your extensions you want to have in a queue.
- Set call queue maximum hold time.
- Announce caller position in the queue.
By using the Call Queue feature you can distribute the incoming call traffic and efficiently manage the work load in your company while attending all your clients in the order received.