dial by name

Dial By Name

Remembering phone numbers in itself is a tough task, let alone the need to abide by extensions. In a standard business phone environment, there lies a single business number used to connect to any or every employee/department within the organization. What distinguishes the desk is the extension added to the same.

For instance, imagine dialing 001 for the sales department, 002 for the marketing head, 003 for shipment and logistics, so and so forth. In case you need to connect with the marketing head, you would need to recall that exact extension. Failing the above, you might end up connecting with the wrong department.

Fussy, right?

To deal with this, Cebod Telecom provides an excellent feature of dial by name. As the name states, the Dial by Name feature empowers businesses to give their customers the ease to dial the agent’s name or say the initials to connect to the same. Definitely, remembering John is a lot easier than memorizing 087.

The core idea behind setting up of the dial by name feature is to ease and simplify the process of customer-agent interaction. No longer does the user needs to keep track of different extensions to connect with the right agent. This accelerates the pace at which communication is drawn between the customer executive and the end-user, fostering improved experience and enhances business value.