ring groups

Call load sharing made easy by creating groups. Create groups for an office phone system based on the department, or the location.

Ring Groups

A ring group is a feature available on some phone systems that allows a group of phones to ring simultaneously when a call comes in. This can be useful for businesses or organizations that want to ensure that incoming calls are answered promptly, even if the designated recipient is unavailable.

With a ring group, a person can set up a group of phones that will all ring at the same time when a call comes in. The group can include multiple phones, such as those in a particular department or location, or all phones in the organization.

When a call comes in, each phone in the ring group will ring until someone answers the call. This can help to ensure that incoming calls are not missed, and can also provide flexibility in how calls are answered and routed.

Ring groups can be customized to meet the needs of the organization, such as by setting up different groups for different departments or by routing calls to specific phones based on the time of day or day of the week.

Ring Groups helps thrive your business.

Frequently Asked Questions

How the Call is routed within your Ring Group ?

Once the call is made to the assigned ring group, you can choose to have the calls handled in the following ways. First one is incoming calls are processed in a sequential order as received or assigned by you in your Cebod Telecom online web account or all the incoming calls can be processed simultaneously. Last one is calls can be handled randomly also. This means rotating the calls at random and allowing the system to decide which extension receives the call.

What is Sequential Call ?

All the incoming calls are processed in a sequential order. This way the calls are forwarded to different phone lines within the ring group based on pre -defined order assigned on Cebod Telecom online account by you. The customers are greeted with custom greeting or music on hold while calls are routed.

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