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3 November, 2025 | Press Release cat-item-14

Cebod Announces Seamless Microsoft Teams Integration: A New Era of Unified Communication

Cebod Telecom, a leading provider of cloud-based business phone systems and SIP trunking solutions, is thrilled to announce its seamless Microsoft Teams Integration. This new offering enables businesses to experience enterprise-grade calling and unified communication — all within the familiar Microsoft Teams environment.

With this integration, Cebod Telecom bridges the gap between business telephony and team collaboration, empowering organizations to make and receive external phone calls directly through Microsoft Teams using Direct Routing technology.

Revolutionizing Communication with Microsoft Teams Integration

Microsoft Teams has become the backbone of modern workplace collaboration. However, until now, integrating traditional phone systems into Teams required multiple vendors and complex setups.

Cebod Telecom’s Microsoft Teams Integration changes that. By combining the power of Cebod’s SIP trunking with Microsoft Teams Direct Routing, businesses can now enjoy a complete voice solution — connecting employees, customers, and partners under one communication platform.

With this integration, Teams users can:

  • Make and receive calls globally using their business numbers.

  • Access advanced PBX features such as call routing, auto attendants, and call queues.

  • Monitor call analytics and recordings for improved quality and compliance.

  • Reduce costs compared to Microsoft’s per-user calling plans.

What Is Microsoft Teams Direct Routing?

Microsoft Teams Direct Routing allows businesses to connect Microsoft Teams Phone System to the Public Switched Telephone Network (PSTN) using a third-party provider like Cebod Telecom.

In simple terms, it enables Teams users to make external phone calls — not just internal Teams-to-Teams calls — while maintaining full control over their telephony system.

Cebod’s Direct Routing in MS Teams integrates voice, collaboration, and enterprise telephony into one unified platform. With flexible SIP trunking, businesses can manage numbers, call flows, and routing policies without relying solely on Microsoft’s calling plans.

The Benefits of Cebod’s Microsoft Teams Integration

Cebod Telecom’s integration with Microsoft Teams Voice offers more than just connectivity — it delivers a complete, scalable, and cost-effective communication solution for modern businesses.

1. Unified Communication

With Microsoft Teams SIP Integration, employees can collaborate via chat, video, and calls — all within a single app. Whether working in-office or remotely, your entire team stays connected seamlessly.

2. Enterprise-Grade Voice Quality

Cebod’s robust SIP trunking network ensures HD voice quality, low latency, and carrier-grade reliability for every Teams call. Businesses experience crystal-clear conversations across any device.

3. Cost-Effective Calling

Compared to Microsoft Teams Phone System pricing, Cebod’s Direct Routing solution offers significant cost savings. Businesses can avoid per-user licensing costs and instead pay only for the channels they need — making it ideal for scaling communication efficiently.

4. Full PBX Functionality Inside Teams

Enjoy all the advanced features of a business phone system within Microsoft Teams, including:

  • Auto attendants

  • Call forwarding and routing

  • Call recording and transcription

  • Voicemail to email

  • Analytics and reporting

This transforms Microsoft Teams Phone into a powerful communication hub for your entire organization.

5. Global Reach with SIP Trunk Integration

Cebod’s SIP trunk integration with MS Teams allows businesses to expand globally. You can use international phone numbers, connect multiple office locations, and provide local presence to customers — all managed from one centralized system.

How the Integration Works

SIP Trunk Provisioning
Cebod Telecom provides a SIP trunk connection that routes inbound and outbound voice traffic to and from Microsoft Teams. This SIP trunk carries the voice packets over the internet using secure SIP (TLS) and media (SRTP) protocols.

Session Border Controller (SBC) Configuration
An SBC, certified by Microsoft, acts as a bridge between Cebod Telecom’s SIP network and Microsoft Teams. It normalizes signaling, secures voice traffic, and ensures interoperability between Teams’ cloud-based telephony and the SIP trunk.

The SBC can be hosted by Cebod Telecom (cloud SBC) or deployed on-premises by the customer.

It is registered with both Cebod Telecom and Microsoft Teams.

Microsoft Teams Direct Routing Setup
In the Microsoft 365 environment:

Administrators configure Direct Routing in Teams Admin Center or PowerShell.

They define voice routes, dial plans, and policies that determine how calls are handled.

The SBC’s fully qualified domain name (FQDN) is added to the Teams tenant as a PSTN gateway.

Call Flow

Outbound calls: A Teams user dials an external number. The call is sent from Teams → Microsoft Cloud → SBC → Cebod Telecom SIP Trunk → PSTN → Destination number.

Inbound calls: A call to a user’s DID number is routed from PSTN → Cebod Telecom SIP Trunk → SBC → Microsoft Cloud → Teams Client.

Security and Quality Management

Traffic between Teams and SBC uses TLS/SRTP for encryption.

Cebod Telecom handles call routing, caller ID, number management, and quality of service (QoS) on its SIP network.

Advanced Features (Optional)

Integration can support call queues, auto-attendants, voicemail, and call forwarding.

Cebod Telecom can provide additional analytics or routing logic before sending calls to Teams.

In essence, the integration connects Microsoft Teams’ collaboration environment to Cebod Telecom’s voice infrastructure, enabling seamless enterprise telephony without relying solely on Microsoft’s own calling plans enabling.

Why Businesses Are Choosing Cebod for Microsoft Teams Integration

Cebod Telecom is known for its innovation, reliability, and customer-first approach in the VoIP and cloud telephony industry. With the launch of this Microsoft Teams VoIP integration, Cebod brings the same excellence to Teams users who want a robust phone system without sacrificing simplicity.

Reliable and Responsive Support
Cebod Telecom is known for its dependable support team that provides timely on-call assistance whenever needed. Although not 24×7, the support is easily accessible, responsive, and focused on resolving customer issues quickly and efficiently.

Proven Experience in VoIP and SIP Integrations
With extensive experience in VoIP and SIP-based telephony, Cebod Telecom ensures smooth setup and management of SIP trunks for Teams Direct Routing. This helps businesses leverage Teams for external calling without complex technical challenges.

Flexible Integration Options
Cebod Telecom offers adaptable configurations that work with a variety of SBCs and infrastructure setups. This flexibility allows businesses to integrate Teams with their existing phone systems, IVRs, or call centers seamlessly.

Cost-Effective Solution
Compared to Microsoft’s own calling plans or certified partners, Cebod Telecom provides a more affordable way to enable PSTN calling within Teams, helping organizations optimize communication costs.

Trusted and Stable Platform
The company’s telephony infrastructure has a strong track record for stability and uptime, ensuring reliable call connectivity for business communications.

Personalized Service and Scalability
Cebod Telecom tailors its solutions based on each organization’s size and requirements. Whether for small teams or enterprise-level deployments, services can scale easily without losing quality or control.

In summary, Cebod Telecom offers businesses a dependable, flexible, and budget-friendly alternative for integrating Microsoft Teams with external calling—backed by responsive support and a strong foundation in VoIP technology.

Compatible with Microsoft Teams Desk Phones and Devices

Cebod’s integration supports Microsoft Teams desk phones and certified VoIP devices, ensuring flexibility for every work environment. Employees can make and receive calls from their laptops, mobile apps, or physical desk phones — without any disruption.

This device flexibility is essential for hybrid and remote teams who rely on consistent, secure voice communication from anywhere.

Future-Ready Voice Integration

As businesses evolve toward AI-powered and cloud-based collaboration, voice integration remains central to productivity. Cebod’s Microsoft Teams Integration is designed to grow with your organization — offering future-ready solutions that adapt to changing communication needs.

From AI call transcription and analytics to smart routing and virtual receptionists, Cebod continues to innovate at the intersection of telephony and collaboration technology.

About Cebod Telecom

Cebod Telecom is a leading provider of cloud-based business phone systems and SIP trunking solutions, helping organizations modernize communication with flexible, scalable, and affordable voice services.

With advanced features such as AI-powered call analytics, transcription, CRM integration, and now Microsoft Teams Direct Routing, Cebod empowers businesses to communicate smarter and operate more efficiently.

For more information, visit www.cebodtelecom.com or call (800) 839-3817.

Join the New Era of Unified Communication

With the launch of Microsoft Teams Integration, Cebod Telecom sets a new standard for how businesses connect, collaborate, and communicate.

Experience the freedom of a fully integrated Teams phone system — combining world-class voice quality, enterprise features, and seamless collaboration in one platform.

Empower your team. Simplify your communication. Connect with Cebod Telecom today.