The VoIP market is flooded with providers trying to offer their services. The problem is that there’s a lot of different providers that don’t offer a good quality service. And they tarnish the entire industry because of that.
So why are so many VoIP providers losing customers and what do reputable VoIP businesses like Cebod Telecom do to rectify these issues?
A Lack of Customer Service
Nobody likes to spend days trying to resolve a problem with their communications. When you rely on VoIP for your business you want a great service.
Every year, businesses lose $75 billion due to poor customer service. Cebod Telecom always makes itself available at every hour of the day or night. They work with customers, instead of redirecting them to a variety of departments.
It’s how they keep their customers on their side.
Poor Internet Connection Leading to Poor Voice Quality
You can have some sympathy with VoIP providers for this because they often lose customers simply because the customer doesn’t have the necessary connection speed to support VoIP. There’s nothing the provider can do about this.
But Cebod Telecom ensures that these problems are kept to a minimum by being transparent about the necessary connection speed before they take on a new customer.
Not Staying Updated on The Latest Technology
Technology changes. It’s easy to fall behind the curve when you’re already running a successful business. But as time goes on this decaying technology leads to a loss of quality regarding the VoIP service provided.
According to a report from American Express, complacency is the silent killer of businesses. It merely manifests itself in this way to the customer, but it’s really a company-wide problem.
Cebod Telecom consistently drives its staff members to do better. It regularly observes its competitors and the changing trends in the industry to guard against this.
The Product Didn’t Offer Value
We often think about value in relation to price. But there’s also the value of the product to take into account. If a VoIP providers offering didn’t offer value to the business, a lost customer is inevitable.
That’s why Cebod Telecom works to ensure that the product does offer value. They tailor their offerings to support business growth in the long-term. That’s how they keep their customers.
VoIP is about so much more than replacing the traditional telephone system.
Your Sales Techniques are Annoying
Do you know why the strong-armed sales tactics of the past worked? There was no other alternative. Today, that’s not the case.
If you’re still sending your customers strong-armed sales literature telling them to upgrade or to buy this product, you’re guaranteed to drive customers away.
Cebod Telecom uses value-based sales tactics. They focus on building relationships with every business they work with.
Conclusion: Fix These Mistakes to Avoid Losing Customers
Despite the fact the VoIP market is flooded with low-quality providers, the best providers truly rises to the top. Companies like Cebod Telecom have risen above their competition because they’re focused on providing a consistently quality product that offers value.
As a customer, what’s the most frustrating thing a VoIP provider can do?
VOIP Business Phone Service
The real estate industry relies heavily on communication over the phone, so having the best phone system is crucial for continued success. A recent report from the National Association of Realtors (NAR) discovered that 92% of home buyers and sellers considered...
This year’s pandemic has hit many businesses hard, with many either closing down or having their staff work from home rather than in the office. Remote working has been increasing in recent years but this year’s events have meant a sharp increase in those conducting...
The struggle in the real estate industry is getting intense day by day. And real estate businesses are always on the go. Because people don't buy or sell anything like that. It is a matter of their lifetime savings. So whether you are dealing with clients or moving...
Technology is radically transforming the global landscape, and the learning environment is not exempted. Like many businesses today, educational institutions prioritize collaboration and communication in the classroom and out of it. This is where the school phone...
Beyond doubt, Cebod Telecom and Nextiva are well recommended as the best business phone systems with several amazing features and packages. Both VoIP business phone services are reliable, cost-effective, and flexible. They have great features like unlimited plans for...
Arlene is the owner of a small PR firm in Brentwood. She relies on a TV and Internet Service provider for her office phone. Her phone bills are around $1,200 per month. But in January 2017, she was completely taken aback when she opened her bill. It was nearly $6,400...