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Our Blog on VoIP business phone service provides insights, tips, and news on how businesses can benefit from a modern and cost-effective communication solution. Also learn about white label VoIP solutions, which allows businesses to brand and customize their VoIP services to suit their specific needs.

28 April, 2023 | Business Communication cat-item-25

Improve Your Business Communication with Cebod Telecom Direct Routing for Microsoft Teams

With the advent of remote work, Microsoft Teams has become a popular platform for businesses to communicate and collaborate. It offers a range of features and integrations, but one aspect that is often overlooked is the telephony capability. This is where Cebod Telecom Direct Routing for Microsoft Teams comes in, providing businesses with a seamless integration of their existing phone system with Teams.

Direct Routing is a feature within Microsoft Teams that enables businesses to use their own telephony infrastructure to make and receive calls through the Teams application. This eliminates the need for businesses to invest in new phone systems, as they can leverage their existing infrastructure. Furthermore, it offers a unified communication experience to employees, allowing them to make and receive calls directly through Teams, improving overall productivity.

Cebod Telecom Direct Routing for Microsoft Teams is a cloud-based solution that integrates a business’s existing phone system with Teams. The solution works by connecting the phone system to Microsoft Teams through a Session Border Controller (SBC), which routes calls between the two systems.

Cebod Telecom Direct Routing offers a range of features to businesses, including toll-free numbers, call recording capabilities, an auto-attendant, and call analytics. 

  1.      (a) Toll-free numbers enable businesses to purchase numbers for their Teams users, allowing them to receive calls from customers without incurring any charges. 
  2.      (b) Call recording capabilities enable businesses to monitor and record calls for compliance and training purposes. 
  3.      (c) The auto-attendant feature enables businesses to set up a greeting for callers and route them to the appropriate department or extension. 
  4.      (d) Lastly, call analytics provide businesses with detailed call data, allowing them to track call volumes, duration, and other metrics.

Setting up Cebod Telecom Direct Routing for Microsoft Teams is a simple process. Businesses need to purchase a phone plan from Cebod Telecom, configure their SBC to connect with Microsoft Teams, and assign phone numbers to Teams users while configuring call routing rules.

In conclusion, Cebod Telecom Direct Routing for Microsoft Teams is an essential solution for businesses looking to improve their communication capabilities. It enables businesses to leverage their existing phone systems with Teams, providing a unified communication experience to their employees and customers. With its advanced features and easy setup process, it’s a must-have for businesses of all sizes.